CRM

Drive Customers and Engagement with Automation and PersonalizationSalesforce

Scalability and customization are key reasons to adapt Salesforce customer relationship management solution. Considering client at the core and then all company’s actions to achieve effective marketing, sales and customer service makes a comprehensive CRM solution.

Sales

Lead to Quote Cycle implementation with KPIs and Dashboards, Sales Call reporting with Outlook integration of activities

Service

Case Automation for multilevel complex business cases, Service Console with Einstein Insights and CTI integration

Community

Customer and Partner communities with multiple profiles and configurations, Sites with advanced UI

Marketing

Campaign Management, Lead capture process, Marketing Automation with Pardot Integration

Keep your customers with you, forever Microsoft CRM

A customer relationship management (CRM) system increases a firm’s profitability by effective sales and marketing operations along with maintaining an effective prospect pipeline management

A strong, cloud-based CRM software solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationship is stored.

With Microsoft Dynamics 365 organisations can choose a stand-alone application to meet the demands of day to day sales and marketing operations.

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  • Engage more effectively and win more deals
  • Sell smarter with embedded insights
  • Innovate with a modern and adaptable platform
  • Use AI capabilities to track customer relationships
  • Automate sales execution

  1. Increase customer demand
  2. Create seamless customer experiences
  3. Improve marketing results with multichannel campaigns
  4. Nurture sales-ready leads

  • Field service technologies allow technicians in the field to update work order details in real time
  • Fix problems before you realize
  • Detect, diagnose, and solve problems with IoT and predictive technology
  • Automatically creates and schedule work orders
  • Field service provides more personalized service by giving technicians a 360-degree view

Tailored customer services across channels, AI enabled and giving insights to resolve issues proactively

Improved team capabilities to handle routine requests and resolving all sorts of issues

Better customer experience having a single source of data using extensible platform

Next Generation SAP CRM solution CRM C/4HANA

SAP CRM is a cloud-based customer experience and e-commerce solution. SAP C/4HANA is believed to give a makeover to the CRM market by merging CRM and marketing automation applications.

This package of applications enables organizations to have holistic 360* view of the entire customer life cycle journey along with allowing companies to gain insights and make decisions on the entire sales cycle.

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  • Helps build detailed customer profiles, understand customer intent in real-time and deliver relevant experiences

  • Manages the sales cycle from lead to sales quote and order, also supports in activities like visits, phone calls and emails

  • Helps companies save time on incentive plan creation, transparency in incentive payout and thus increasing employee satisfaction.

  • Field service technologies allow technicians in the field to update work order details in real time
  • Fix problems before you realize
  • Detect, diagnose, and solve problems with IoT and predictive technology
  • Automatically creates and schedule work orders
  • Field service provides more personalized service by giving technicians a 360-degree view
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  • Supports the entire post sales cycle along with dealer/sub-dealer service set up, call centre functionalities and warranty management

  • Backs technicians with mobility options and to carry out tasks like maintaining a checklist and stock replacement

Tailored customer services across channels, AI enabled and giving insights to resolve issues proactively

Improved team capabilities to handle routine requests and resolving all sorts of issues

Better customer experience having a single source of data using extensible platform